Respectful, data driven, always compliant, because your customers matter.
AI, automation, and digital engagement aren’t just trends; they are transforming how organisations recover debt, retain customers, and remain compliant.
According to industry data, 60% of debt recovery contact attempts are missed or ignored costing companies millions in unrecovered revenue.
Nova is the intelligent collections platform that combines automation, AI voice agents, and multi channel messaging so you can engage, recover, and stay compliant at scale.
Nova harnesses advanced AI and predictive analytics to give your team real time decision support. Smart triggers proactively flag behavioural patterns, billing risks, and missed engagement opportunities helping you stay ahead of customer needs and compliance obligations.
From predicting the likelihood of payment to identifying the optimal time and channel for engagement, Nova enables your team to act with precision, confidence, and care.
Build, launch, and optimise your collections workflows in minutes, not months. With Nova’s DIY Workflow Lab, your teams can take control. Using intuitive no-code tools, you can drag, drop, and deploy adapt to business needs instantly, from payment reminders to escalation rules.
Natural, human-like voice experiences, available 24/7. Nova’s Conversational AI Voice lets you deliver seamless, intelligent conversations at scale without sacrificing empathy or quality. Engage customers instantly with AI-powered voice agents that handle inquiries, payments, and more any time of day or night.
Nova enables seamless customer engagement across every communication channel: email, SMS, live chat, social media, and more. Customers can start an interaction on one channel and continue it on another without losing context. Nova unifies these interactions into a single, real-time view, ensuring your team has complete visibility and the tools to respond accurately, consistently, and compliantly. Designed for industries where every customer touchpoint matters, Nova helps reduce operational friction and elevate customer satisfaction.
Built for Collections at Scale. Nova ensures every customer interaction aligns with regional and global regulations. With built-in audit trails, dynamic consent logic, script version control, and market-specific localisation, you can confidently operate across jurisdictions. Whether you're managing communications in one state or scaling collections across multiple countries, Nova provides the governance and transparency needed to protect your business and maintain customer trust.
Legacy IVR systems are the traditional phone-based menus that customers navigate using their keypad or voice prompts. While these systems were revolutionary in their time, they now show clear limitations:
- Static Menus
- Limited Flexibility
- Low Containment
- High Maintenance
- Poor Experience
Voicebots powered by conversational AI and generative AI are transforming the customer journey by delivering human-like, intelligent voice interactions in real time, 24/7.
- Natural Conversations
- Context-Aware
- Always On, Always Learning
- Cost-Effective at Scale
- Easier to Update
Automate routine customer interactions across voice, SMS, email & chat
Reduce human agent workload by handling 70–90% of low complexity tasks
Enable 24/7 collections activity with no downtime or resource constraints
Predictive analytics to identify at risk customers before they default
Conversational AI provides empathetic, human like communication
Increase NPS and satisfaction by avoiding aggressive collection tactics
Built in audit trails and script control for compliance oversight
Consent management and contact frequency rules built into workflows
Call/interaction analysis for early warning signs and dispute trends
A/B test workflows to improve conversion and engagement rates
No need for major IT uplift fast implementation cycles
Secure, compliant cloud based platform with high uptime SLAs
