Our algorithms analyse data and consumer behaviour, increasing the likelihood of successful recoveries.
Transform the repayment experience into a positive opportunity to retain customers and strengthen brand loyalty.
Balancing efficient debt collection with customer retention is often a challenge, If not managed effectively, your efforts can alienate valuable customers and potentially hinder future business.
We possess an in-depth understanding of the utility sector, supported by a team of experts who are well-versed in the sector’s unique challenges. This expertise enables us to provide targeted solutions that address your specific needs effectively.
We stay at the forefront of technological advancements by incorporating AI and machine learning into our debt collection tools. This integration aims to enhance the precision and efficiency of debt collection processes, allowing for more effective management of accounts and improved recovery rates.
We recognise that each utility provider has unique challenges, so we tailor our solutions to address the specific needs of every client. Our approach ensures that our services are precisely aligned with your requirements, delivering effective and personalised solutions.Â
DigiCollect is more than a digital debt collection service—we’re your trusted partner in revolutionising debt collection for the utility sector.
We leverage AI-powered bots and chatbots to interact with customers in a friendly and efficient manner. These bots handle payment reminders, offer payment plan options, and address inquiries, all of which enhance the overall customer experience.
Our data analytics capabilities offer utility companies valuable insights into customer behaviour, allowing for the customisation of collection strategies that align with individual payment capabilities. This approach ensures more effective and targeted collection efforts..
We stay current with the latest regulations, ensuring that our collection practices are ethical, transparent, and fully compliant with the regulators. Our commitment to compliance guarantees that your operations adhere to legal standards and best practices.Â
Our AI-driven predictive models and data-driven strategies enhance debt recovery rates, minimising financial losses for utility providers.
Our friendly, AI-powered engagement bots elevate the customer experience and increase the likelihood of timely payments.
Leveraging data and analytics, we empower utility providers to make informed decisions, leading to more effective outcomes.
Our stringent commitment to compliance ensures that all collection practices are ethical, transparent, and fully aligned with legal requirements.
DigiCollect’s innovative solution for managing vacant consumption takes utility management to the next level. Our approach enhances cash collections, streamlines direct debits, and maximizes payments, all while efficiently handling occupiers’ accounts.
We simplify the process of identifying tenants or owners for unoccupied premises, ensuring smooth account management. Backed by our deep expertise in utility management and regulatory compliance, we guarantee a hassle-free experience from start to finish.
Whether it’s locating tenants, transferring accounts, or managing disconnections, DigiCollect ensures seamless transitions and optimal outcomes for all stakeholders.
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Helping our clients design digital businesses and become game changers in their industries, to accelerate and realize business value through digital
Process automation is the backbone of effective business process management (BPM). By automating processes, businesses can achieve real-time visibility into their operations, identify and resolve errors quickly, and make changes to processes on the fly.Our specialised teams will help automate your processes in a cost effective way to help you achieve faster and reliable outcomes.