This Privacy Policy describes how DigiU Pty Ltd (ABN 43 671 018 107) (“DigiU”) collects, uses, holds, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to all personal information collected through our website at digiu.com.au, our platforms (including Planify, CompliX, and Nova), and in the course of providing our professional services.
By accessing our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
DigiU Pty Ltd is an Australian digital transformation and AI consulting company specialising in solutions for utility service providers, energy retailers, network operators, and financial services organisations.
We may collect the following categories of personal information:
DigiU does not intentionally collect sensitive information unless necessary for a specific service with your explicit consent.
In the course of delivering platform services such as Nova, DigiU may process personal information about your customers on your behalf as a data processor. We do not use client data for our own purposes.
DigiU will not use your personal information for purposes unrelated to the primary purpose of collection unless you have consented, or an exception under the Privacy Act applies.
DigiU does not sell your personal information to third parties. We may disclose your information to trusted service providers, where required by law, or in connection with a business transfer. All service providers are required to handle personal information confidentially.
You can manage cookies through your browser settings. Login cookies persist for two days (or two weeks if you select “Remember Me”).
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. tax records — minimum 7 years). When no longer required, we will take reasonable steps to destroy or de-identify it securely.
You may request access to the personal information we hold about you, and request correction of any inaccurate or out-of-date information. We will respond to access requests within 30 days.
You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations.
You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us at info@digiu.com.au.
DigiU may send you information about our products, services, and industry insights only where you have provided consent, or where we have an existing business relationship (as permitted under the Spam Act 2003 (Cth)). Every marketing communication includes a clear unsubscribe mechanism. We honour all opt-out requests within 5 business days.
Our website may contain links to third-party websites or embed third-party content. These operate under their own privacy policies. DigiU is not responsible for third-party privacy practices.
DigiU may disclose personal information to overseas recipients (including in the United States and European Union) in connection with our third-party service providers. We take reasonable steps to ensure recipients handle information consistently with the Australian Privacy Principles.
DigiU’s services are directed at businesses and professionals and are not intended for individuals under 18. We do not knowingly collect personal information from children.
DigiU may update this Privacy Policy from time to time. We will update the “Last Updated” date and post the revised Policy on our website. Material changes will be communicated to registered users by email.
If you have a concern, please contact our Privacy Officer first. We will acknowledge within 5 business days and aim to resolve within 30 days. If not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
OAIC | oaic.gov.au | Phone: 1300 363 992 | GPO Box 5218, Sydney NSW 2001
DigiU Pty Ltd — Privacy Officer
